CONCERN TICKETING SYSTEM FORM
Concern Ticketing System is a centralized platform designed to streamline
the process of managing and resolving various concerns, issues, or requests within customer service environment.
What information do I need to submit a ticket?
You will need to provide:
- Your name in "Assigned Sales Rep:"
- Sales Order ID (SOID), if available
- Country
- Details of your concern
What if there's no SOID?
If you don’t have your SOID, you may still submit the form just type "N/A".
How long does it take to receive a response?
CSR team typically responds within 24–48 business hours, depending on the nature and priority of the concern.
What types of concerns can I submit?
You may submit concerns related to:
- Delayed Delivery - PH Orders
- Delayed Delivery - International Orders
- Refund - Missing Parcel PH
- Refund - Missing Parcel INTL
- Refund - Faulty / Damaged Product
- Refund - Faulty / Damaged Product INTL
- Scam Process (PH & INTL)
Will someone contact me after I submit?
Yes. Once your concern is submitted, a CSR Specialist will review it and contact you via email if additional details are needed.
"Work willingly at whatever you do, as though you were working for the Lord rather than for people."
- Colossians 3:23